Shipping policy

Shipping Policy

At AURA LOOM, we aim to get your order to you as quickly and reliably as possible.

Order Processing
Orders are typically processed within 1–2 business days of confirmation. You will receive an email/SMS notification once your order has been shipped, along with a tracking link.

Shipping Partners
We ship pan-India through our logistics partner network via Shiprocket, working with trusted courier partners to ensure safe and timely delivery.

Delivery Timelines
Estimated delivery time is 4–7 business days from the date of dispatch, depending on your location. Delivery times are estimates only and may vary due to courier delays, weather, or circumstances beyond our control.

Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking
Once your order ships, you'll receive a tracking number to monitor your delivery status in real time.

Cancellations
Orders can be cancelled within 24 hours of placing them. After this window, your order may already be processed for shipping and cannot be cancelled.

Undelivered/Failed Deliveries
If a delivery attempt fails due to an incorrect address, unavailability, or refusal at the doorstep, we will attempt to contact you to arrange redelivery. Additional shipping charges may apply for redelivery in such cases.

Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us at sector@auraloomstore.com within 48 hours of delivery (or expected delivery date) with photos/details, and we'll resolve it promptly.

For any shipping-related queries, reach out to us at sector@auraloomstore.com.